At Hornchurch Florist, we pride ourselves as your trusted local florist, serving homes and businesses throughout Hornchurch and nearby areas. Every floral arrangement is carefully hand-crafted using the freshest blooms available. We guarantee that your flowers will arrive looking beautiful, vibrant, and exactly as described, making your experience with us truly delightful.
Your order’s safe and prompt arrival is a top priority for us. In the rare event that your flowers are damaged on arrival, please let us know as soon as possible, ideally within 24 hours of delivery. We may request a photo to help us assess the situation and take prompt remedial action. Our aim is always to put things right swiftly so you can enjoy your floral gift as intended.
All our flowers are covered by a freshness window, which means they are guaranteed to last at least five days from the date of delivery, provided they are cared for and placed according to our recommendations. If your blooms do not meet this standard, or appear wilted or faded within this timeframe, we encourage you to reach out to us with details and, if possible, accompanying photographs. Every complaint is assessed on a case-by-case basis to ensure fairness and satisfaction.
If you receive flowers that don’t meet our high standards for freshness and quality, or if part of your order is missing or damaged, we’re here to help. Depending on the circumstances, we’re happy to offer you one of the following options:
Our primary concern is your happiness. All returns and refunds are processed promptly so you aren’t left waiting.
We take all feedback seriously and view complaints as opportunities to improve our services. If you are dissatisfied for any reason—be it with product quality, delivery experience, or anything else—please contact us as soon as possible after your delivery. Please provide your order details and a brief description of the issue. Our team responds swiftly, aiming to resolve all concerns within two working days.
Rest assured, every complaint is handled confidentially and with the utmost respect for your time and experience. We work hard to ensure every Hornchurch delivery lives up to the high standards you expect from a local, community-focused florist.
As a local business, Hornchurch Florist is committed to delivering excellence to our neighbours and clients across the area. Our returns, refunds, and complaints policy is designed to guarantee not only the freshness of your flowers, but also your confidence and peace of mind with every order. Thank you for choosing us to bring joy and beauty to your special occasions and everyday moments.
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