Welcome to Hornchurch Florist. These terms and conditions set out the rules and regulations for customers who use our website and services for ordering flowers and related products online. By placing an order with Hornchurch Florist, you accept and agree to be bound by these terms. Our delivery services are available to customers in Hornchurch and the surrounding areas. Please ensure you have read and understood these terms before placing an order.
"We", "Us", and "Our" refer to Hornchurch Florist. "You" and "Your" refer to the customer placing an order for flower delivery through our website. "Products" refers to all floral bouquets, arrangements, and related items available for purchase on our website. "Service" or "Services" refer to our online flower delivery service. These terms apply to all online orders processed via our platform throughout Hornchurch and nearby areas.
When placing an order with Hornchurch Florist, you should follow the instructions on our website to select your preferred products, provide recipient and delivery details, choose a delivery date, and complete payment. Upon receiving your order, we will send you an order confirmation. This confirmation does not guarantee acceptance of your order or an obligation to deliver. We reserve the right to refuse or cancel orders at our discretion, for example due to product unavailability or suspected fraudulent activity.
It is your responsibility to ensure all information entered during the order process is accurate and complete. Please double-check recipient details, delivery address, postal codes, and preferred delivery dates as we cannot be held responsible for failed deliveries resulting from incorrect or incomplete information.
Our flowers and arrangements are dependent on seasonal availability. While we strive to accurately represent products as shown on our website, substitutions of similar quality and value may be made where necessary. If a significant substitution is required, we will contact you wherever possible to agree on the best available alternative.
All payments for products and services must be made in full at the point of order via the methods specified on our website. Accepted payment methods typically include debit cards, credit cards, and selected online payment services. All transactions are processed securely and in Pounds Sterling (£ GBP). Payment must be cleared before any orders are dispatched for delivery. If your payment is declined by your card issuer or our payment processor, the order will not be processed and delivery will not be made.
Prices listed on the website include VAT where applicable. Delivery charges, if any, will be specified separately and added to your total during checkout. We reserve the right to change pricing or delivery charges at any time; however, once your order is confirmed, your price is fixed except where changes are required due to errors, omissions, or a force majeure event.
We offer delivery services for flowers and related products throughout Hornchurch and adjacent areas. Delivery charges and timescales may vary according to the specific delivery address and product availability. During peak seasons such as Valentine's Day, Mother's Day, and Christmas, delivery schedules may be adjusted to account for increased demand.
While we make every effort to fulfil deliveries on your requested date, we do not guarantee specific delivery times. Deliveries are typically made between 8am and 8pm. If no one is available at the delivery address, our driver will attempt to leave the order with a neighbour or in a safe location, and a delivery note will be left at the premises unless you specify alternative instructions at the point of order.
In instances of adverse weather, road closures, supply issues, or other circumstances beyond our control, delivery may be delayed. Hornchurch Florist will not be liable for any losses or expenses incurred due to failed or delayed deliveries caused by such circumstances.
You have the right to cancel or amend your order by contacting us directly as soon as possible. For standard flower orders, cancellations or changes may only be accepted if received at least 24 hours before the scheduled delivery date. For next-day or same-day orders, cancellations and amendments may not be possible once the order has been confirmed due to the perishable nature of flowers and the bespoke preparation process. In some cases, if we have already started preparing your arrangement or the delivery is in progress, you may not be eligible for a refund.
To request a cancellation or amendments, please use the contact facilities available on our website. Upon successful cancellation, a refund will be processed to your original payment method within a reasonable timeframe. Hornchurch Florist reserves the right to deduct charges for any costs incurred up to the point of cancellation.
Our goal is to ensure you are fully satisfied with your purchase. Should you have any concerns regarding the quality of our flowers or products, please contact us immediately upon receipt and no later than 24 hours after delivery. As fresh flowers are perishable, returns are only accepted in cases of damage, faulty products, or items significantly differing from your order. Photographic evidence may be requested to support your claim.
If your order qualifies for a refund or replacement, we will arrange this at the earliest possible opportunity. We regret we cannot accept returns or process refunds for issues reported more than 24 hours after delivery, or for flowers that have not been cared for in accordance with the provided care instructions.
In some circumstances, certain flower varieties or packaging materials may be unavailable due to seasonality or supply-chain issues. To guarantee freshness and availability, Hornchurch Florist reserves the right to substitute flowers or packaging with similar products of equal or greater value and quality. We aim to keep the overall appearance and value of your order as close as possible to the displayed items, and significant substitutions will be communicated wherever feasible.
Upon delivery, recipients are advised to follow the flower care guidance provided to ensure maximum lifespan and freshness. We cannot accept responsibility for deterioration or damage resulting from poor care, neglect, or improper handling after delivery.
To the fullest extent permitted by UK law, Hornchurch Florist disclaims liability for indirect, consequential, or special losses or damages arising from the use of our services or products, including but not limited to loss of profits, loss of anticipated savings, or loss of goodwill. Our aggregate liability arising under or in connection with any order, including liability for non-delivery, defective goods, or breach of contract, shall be limited to the price paid for the specific order.
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.
It is your responsibility to ensure that you, or the intended recipient, are available to accept the delivery. We cannot be liable for undeliverable arrangements due to incorrect addresses or delivery instructions provided by you.
You agree not to use our flower delivery services for any unlawful, abusive, or fraudulent purposes. You must not provide false information or impersonate any person. Hornchurch Florist reserves the right to refuse service or cancel any order at its sole discretion if these terms are breached.
All content displayed on the Hornchurch Florist website, including product images, descriptions, and branding, remains the intellectual property of Hornchurch Florist or its licensors. Unauthorised reproduction, use, or distribution of website content is strictly prohibited without express permission.
We respect your privacy and are committed to complying with data protection laws in the United Kingdom. Your personal information is collected, used, and stored only for the purposes of processing your order, delivering products, and handling related communications in line with our Privacy Policy.
Hornchurch Florist may update or modify these terms and conditions from time to time. Any changes will be posted on our website, and it is your responsibility to review the latest version before placing an order. Changes will not retroactively affect orders already confirmed unless required by law.
These terms and conditions, and any disputes arising from or relating to them, are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts. If any provision in these terms is deemed invalid or unenforceable, the remaining provisions shall remain valid and in full force.
These terms and conditions apply to all customers placing online flower delivery orders for delivery to addresses within Hornchurch and the surrounding locations. By proceeding with your order, you accept that your purchase is subject to these terms regardless of specific local delivery points within our covered area.
If you have questions about these terms or require further clarification regarding our flower delivery service in Hornchurch and beyond, please refer to our website's contact page. We take customer complaints seriously and will endeavour to respond within a reasonable timeframe.
Thank you for choosing Hornchurch Florist for your flower delivery needs in Hornchurch and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hornchurch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
